Return and exchange policy

If you have changed your mind, all items must be returned or exchanged within the following timeframes:

• Online purchase: 60 days from the date of delivery.
• In-store purchase: 60 days from the date of purchase.
• Please note, gift cards cannot be refunded.

All items presented for a change of mind must meet the following requirements:

• Proof of purchase is required for all returns.
• Item(s) should be returned unworn and undamaged with all the original tags attached.
• Footwear should be returned unmarked and in their original and undamaged box and packaging.
• If returning by post, please ensure to pack the item(s) securely to avoid damages during shipment.
• Due to the individual nature of Made to Order (MTO) purchases, once your order has been placed, cancellations and amendments can not be accepted. These products are not able to be returned or exchanged for change of mind. (Please note the MTO service is currently unavailable).
• Any returns purchased with a Westfield gift card will be refunded in the form of an R.M.Williams gift card.

Consumer guarantees

Our Change of Mind Returns and Exchange Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or compensation for the drop in value below the price paid.

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at ACCC website.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as seconds, sample product or RE•MADE product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

R.M.Williams products are to be treasured and cared for. With proper maintenance they can be preserved for years of faithful, comfortable wear. For more information please see our Boot Care Guide and Boot Repair Service.

Return by Australia Post

If you need to return an item purchased online, you can easily do so free of charge via Australia Post. Follow these simple steps to return your items by Australia Post:

1. Create a return label

   Generate your Australia Post return label

2. Pack your items

   Securely pack your items and include the packing slip you received with your order.

3. Post your parcel

   Drop your package at your designated return location. Australia Post stores can print your return label for you if needed.

4. Refund processed

   Once we receive your items, we will process your refund. This may take up to 5-7 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.

As we do not accept exchanges by post, any eligible items returned by post will automatically be refunded.

Return by Parcelpoint

If you need to return an item purchased online, you can easily do so free of charge via Parcelpoint. Follow these simple steps to return your items by Parcelpoint:

1. Create a return label

   Generate your Parcelpoint return label

2. Print your return label

   Download and print your return label from the confirmation email. Remove any existing labels from the parcel.

3. Pack your items

   Securely pack your return with the printed label affixed to the outside of the parcel.

4. Visit your Parcelpoint location

   Bring your parcel to your chosen Parcelpoint location and present it to a staff member.

5. Receive a confirmation mail

   You'll receive an email confirming your return once your parcel has been checked in at the Parcelpoint location.

6. Refund processed

   Once we receive your items, we will process your refund. This may take up to 5-7 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.