For any enquiries, our Customer Service team will be delighted to assist.
Contact usOnline purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
Klarna, PayPal Pay in 4, Clear pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
R.M.Williams boots are fully repairable. You can browse our range of repair services here.
Services completed by a trusted local cobbler: 4-6 weeks
Services completed in our Australian workshop: 10-12 weeks.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
As with most footwear and apparel brands, our largest environmental and social impact comes from the materials and production processes we use.
We are committed to crafting products that have a positive impact on the world. This means moving to regenerative material supply chains and operating our own manufacturing responsibly and renewably. Whereas shoes will leave a footprint, our boots will leave a legacy – one that is grounded in keeping operations local, honouring the lifecycle and durability of the materials we work with, and embracing innovation in every corner of our business to craft a better future.