Frequently asked questions
Get immediate answers to common queries anytime, day or night.
What boots can I trade in?
- You can trade in any well-worn R.M.Williams boot, as long as it is made of leather and is in wearable condition. Shoes such as sneakers, lace-ups and loafers are not included for the trade in promotion.
What boots can I purchase with the voucher?
- The voucher applies to any full priced R.M.Williams boots. Shoes such as sneakers, boat shoes and loafers are not included for purchase in the promotion.
How do I redeem my voucher?
- To redeem online, enter the promotion code at checkout and click 'Apply'. To redeem in-store, show your voucher email to staff at checkout.
How long will it take to receive my voucher?
- If you trade in your well-worn boots in-store, you should receive your voucher within minutes. If you trade in your boots by post, you should receive your voucher within an estimated 5-8 business days to your provided email.
How long is my voucher valid for?
- The voucher will be valid until Sunday 31 December 2023, 11:59pm AWST.
What happens to my boots once they’re traded in?
- Any boots that are eligible for repairs will be looked after by our Repairs team in Adelaide and entered into our Re.Made program. Any boots that aren’t able to be repaired will be recycled and made into purposeful products by our recycling partner Tread Lightly. For more information on how we’re increasing circularity within our product lifecycle, please refer to our ‘Crafting a better future’ strategy.