For any enquiries, our Customer Service team will be delighted to assist.
Contact usOnline purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
Klarna, PayPal Pay in 4, Clear pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
R.M.Williams boots are fully repairable. You can browse our range of repair services here.
Services completed by a trusted local cobbler: 4-6 weeks
Services completed in our Australian workshop: 10-12 weeks.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
The principles of slow fashion, products with purpose, and repairability underpinned the creation of the R.M.Williams brand, decades before such principles even had labels.
One of the most responsible things we can do is to create products that don't need replacing, thereby avoiding all associated impacts of the next product. In our Crafting a Better Future strategy, we are extending our existing quality design, manufacturing, care and repair cycle to refurbish boots and finally, recycle products when all the life has been squeezed out of them.