Online purchases can be returned free of charge within 60 days. Read more

Exchanges for online purchases can be made in-store only.

Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.

Full returns policy

Accepted debit/credit cards:

Visa, MasterCard, American express

Buy now pay later options:

Klarna, PayPal Pay in 4, Clear pay

Other payment options:

PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards

Click and collect is available in all R.M.Williams stores.

Simply select the click and collect option at checkout, then collect it from your selected store within 24 hours.

Find out more here.

R.M.Williams boots are fully repairable. You can browse our range of repair services here.

Services completed by a trusted local cobbler: 4-6 weeks

Services completed in our Australian workshop: 10-12 weeks.

Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.

Learn more about our quality craftsmanship here.